π§π» β Hello. I am Nishida, a new employee. I am pleased to have an interview with you today.
First of all, could you introduce yourself?
I am Chayapol. Please call me Ken.
I work for Asian Identity as a consultant.
At Asian Identity, I have a lot of freedom to make decisions and can take on many challenges. It is what makes me happy working here. Our job requires us to be professional, so as a consultant, there are times when I act serious and other times when I play a fun character in the office to liven up the atmosphere. Nishida-san may not have a full picture of my character yet. (Laughs)
π§π» β At the recent workshop for managers, I saw your dignified, professional side, but in the office, you are usually very cheerful and friendly, making the team feel at ease.
When speaking to clients as a facilitator, I felt that you used both a tense and relaxed atmosphere depending on the situation. I think this balance keeps the workshop participants interested and focused, maximizing the effectiveness of the workshop.
As a consultant and facilitator, what is it that you keep in mind?
I try to be professional and trustworthy to my clients.
In Thailand, I think many people have the image of facilitators as teachers. Facilitators are expected to be knowledgeable and good at teaching. Most people have the expectation that they will learn from the facilitator; hence, I am conscious of being a professional who possess a wealth of knowledge and experience that my clients can learn from. As a consultant and facilitator, I especially value the concept of “Professional Quality” which means is to Β “Meet the client expectation by creating the best output with speed” in the “AI WAY” of Asian Identity.
Even as a consultant and facilitator, I sometimes show my cheerful side. For example, during workshop discussions and activities, we need to create an upbeat atmosphere that encourages active participation by the participants, so I sometimes act cheerful and try to make the participants excited Β at such times. We place great importance on maximizing our customers’ learning experience and ensuring their satisfaction.
π§π» β Please tell me about your work.
My main responsibilities are facilitating training and providing consulting services. As a facilitator, I provide our clients with new knowledge, experiences, and frameworks in training through lectures and activities. As a consultant, I assist clients in designing various kinds of HR systems (e.g., evaluation systems) for their companies. My role is also to contribute to the improvement of our clients’ organizations by using my expertise in HR and my experience as an in-house HR.
π§π» β What have been some of the most difficult projects you’ve had to work on?
There have been many. (laughs) The most difficult was when I had to provide output in a short time. It was difficult to ensure quality in a short period of time. We couldn’t and didn’t want to lower the quality just because we didn’t have time.
π§π» β How did you overcome that?
Everyone on the team helped me. It was very hard at the time, but now it is an experience where I enjoyed and overcame the difficulties with everyone. Not only at that time, but since we work on all projects as a team, team members are always there to help. I think the members of Asian Identity are always helping each other to provide a more complete output to our clients.
π§π» β You embody Asian Identity’s “Our Promise” of “Be a Committed Partner”, “Team Consulting”, “Create Enjoyment and Engagement”, and “Show by Exampleβ.
I believe that providing exciting experience to our clients is a signature of Asian Identity. We have fun and produce an even better output for our client. I feel that it is important to have fun. Even in our workshops, we make sure our clients enjoy themselves. I believe that participating with an open-mind, concentration, and active engagement in activities are the key to maximizing learning in a workshop.
π§π» β I saw such a situation at a recent workshop. The participants were having fun, and because they were having fun, they were concentrating. It was a long workshop, but I don’t think they ever lost focus.
Is there anything you keep in mind to keep participants’ concentration?
I look at the participants’ facial expressions whether they are smiling or not. During lectures and discussions, I look at the participants’ facial expressions and observe them closely to check their reactions to see if they really understand, how they are feeling, and whether they are enjoying or agreeing with the lecture or discussion. If I feel that they are not concentrating well or not understanding, I try to explain better, change the way I speak, ask questions, or offer solutions accordingly while observing their reactions.
π§π» β I see, so you are able to observe the participants and respond to their needs on the spot so that they are able to actively participate and learn without losing focus.
Please tell me about the most rewarding moments in your work.
When we successfully close a project and when the client is satisfied. It makes me happy when the client says that the project is a success and that they can trust Asian Identity. It makes me feel that I am working to fulfill customersβ needs and for their satisfaction.
π§π» β That’s wonderful. I like that very much.
So, what are your goals for the future?
I don’t have a specific image, but I would like to continue growing every year. I want to brush up my skills and knowledge and expand my area of expertise. I want to hone my expertise and become a top professional in a certain area of human resources. I want to continue to contribute by providing knowledge, solutions, etc. to those who are looking for support.
π§π» β You are already a professional but you want to improve even more and become a top professional. I support you!
<Introduction of workshops where Ken will be the facilitator>
Managerβs Dilemma β Management Simulation Board Game (for TH)